Terms of Use

General Terms and Conditions

These Terms and Conditions govern your use of the ultimats.in website for placing orders for our products online and your relationship with ultimats.com (Ultimate, Ultimats, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the ultimats.com website.

Order Acknowledgement

After you place an online order, an order acknowledgement number will be generated and intimated to you. Generation of an order acknowledgement does not constitute our acceptance of the same, and will be subject to our Order Execution Policy.

Order Execution Policy

An order with incomplete or inaccurate customer information including but not limited to telephone number and address will be rejected. Orders presently are being accepted within India only. Though it is our endeavor to execute orders all across India, in case of delivery limitations some orders may not be possible to execute. Orders placed are subject to verification with the customer and Ultimate reserves the right to reject any order without assigning any reason.

Damaged/Missing Goods Shipments

All goods shipped are insured. If items are received in a damaged condition and/or are missing from your order, recheck the contents against the enclosed packing slip. If a shortage has actually occurred, you must obtain a damaged/short-delivery acknowledgement from the carrier immediately, or refuse delivery. Call Ultimate at +91.11.49068915 or email at info@ultimats.com within 24 hours in order to receive proper credit. Please keep the original shipping box with packing materials and merchandise for insurance company’s inspection. Ultimate will arrange for this inspection to claim for damages and proper credit. In case you fail to obtain the relevant damaged/short-delivery acknowledgement from the carrier, the Insurance Company may reject your claim, and Ultimate will bear no responsibility in such case.

Returned Goods Policy

Goods once sold will not be returned, unless there is a manufacturing defect in the same, and the same can be proved to us prior to the return. All returns must be authorized by our customer service department and you will be advised a Return Authorization Number. This must be done in advance in order for you to receive proper credit. Any package shipped to Ultimate without authorization and not bearing the Return Authorization Number will be refused upon arrival. Ultimate will only issue credit on merchandise that is in the original unsoiled and unused condition. Any product that has been used or damaged will not be accepted for return, credit or cash refund, but will be destroyed upon arrival. Returned goods must be sent to us with freight costs prepaid using Indian Postal Department only, which will also be refunded to you within 10 days of receipt by us in case the goods are authorized for a full refund. Difference in actual mat colors over what is ordered could arise owing to your monitor settings and is not considered a manufacturing defect. 

Cancellation and Refund Policy

Ordered goods may be cancelled by sending us a cancellation request by email at info@ultimats.com or placing a call on us at +91.11.49068915 citing the order reference number subject further to the following within a maximum period of 48 hours from date of order, provided however, that the goods have not been dispatched by us.

Ultimate’s Liability

The ultimats.com website is provided by Ultimate without any warranties or guarantees. You must bear the risks associated with the use of the Internet. Ultimate will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the ultimats.com Website. If Ultimate is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the ultimats.in website with any of your equipment, software or telecommunications links 
- technical problems including errors or interruptions of the ultimats.in website 
- unsuitability, unreliability or inaccuracy of the Ultimats.in website 
- inadequacy of the Ultimats.in website to meet your requirements 
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Ultimats.in Website. 

Jurisdiction and Choice of Law

 This agreement shall be construed and interpreted in accordance with the laws of the Republic of India, without regard to conflict of laws, and the courts of New Delhi. New Delhi shall have exclusive jurisdiction in any controversy relating to or arising out of this agreement. In case of arbitration, venue for arbitration shall be New Delhi, India.

The ultimats.com website is owned and operated by Ultimate Industries Limited a company registered under the Indian Companies Act, 1956 having its registered office at 95C, Eastern Avenue, Sainik Farms, New Delhi 110062, India.
If you have any queries please contact Customer Services at info@ultimats.com.
Company Identification No. (CIN): U15490DL1995PLC066132